Contact Us

Yes, Rocking Mobility offers a large selection of FSA eligible products you could easily buy with your unspent FSA dollars. Just pull up your FSA plan and browse through your list of FSA eligible items covered by your flexible spending account. You will be surprised how easy it is to spend every bit of FSA money on essential products and supplies for you and your family. While all the products marked with FSA approved symbol are FSA eligible.

We offer the best prices and loads of amazing offers to help our customers get the home medical equipment, walking aids, wheelchairs & accessories covered under their FSA plan. You can shop with your FSA Debit card and submit receipts to your healthcare administrators for reimbursement. We accept FSA Card for payment.

The money set aside must be forfeited at the end of the year, so be a wise shopper and make sure you utilize any pretax dollars before you lose them!!

CREDIT CARDS ACCEPTED:

• Visa
• MasterCard
• American Express
• Discover

OTHER FORMS OF PAYMENT:

• Cash
• CareCredit
• Debit Cards with unexpired expiration dates
• (FSA/HSA) Flexible Spending Account/Health Spending Account debit cards
• Personal checks, certified checks, cashier's checks or money orders
• We also work with a financing company that would allow you to create an account to make payments over time (some exclusions apply).  

We don’t take insurance and we’re often asked why.  The answer is simple insurance often won’t pay for the equipment that is right for you or that you want.  Our goal is to get you the equipment that makes sense for you, not what someone on the other side of the phone thinks without getting to know you.

If you are experiencing a medical emergency, we urge you to call 911.  As a business, we do not have the capability to offer emergency or routine after-hours services but we do check voicemails as often as we can and will assist if possible.  However, we cannot guarantee any after hour availability.  Please leave us a message and we will try to respond as quickly as possible but that may not be until the next scheduled business day. 

Yes we do.  We rent Full Electric hospital beds with 6” gel foam mattress that you keep at the end of the rental.  Your choice of half or full rails as well as delivery, set up and pick up at the end of the rental.

Yes all rentals can be delivered and picked up at local hotels in the area.

Yes, we can work with local hotels to accommodate guests.  We coordinate with hotel staff and deliver prior to your arrival and pick up once your stay is complete.

Yes, we have several available for you to purchase.  Just stop by the showroom for a test fitting to find your comfort zone.

We get dozens of inquiries each week with people asking what they should do with their used medical equipment when they no longer need it. Below are some suggestions for how to repurpose your used medical equipment.

Option 1: Donate to a charitable organization of your choice

Donating your gently used medical equipment is a great option.  With a donation, you don’t get paid directly for your device, but you will receive a receipt that can be used for tax deductions.  And perhaps the most rewarding part of donating your equipment is knowing it will go to help another family in need. 

You can choose any charitable organization, but MedWish downtown Cleveland is a great place to donate your used medical equipment.  Make sure you include the accessories and charger with any powered equipment.  You can also see if local shelters or assisted living facilities need your equipment.  

To contact MedWish:

Address: 1625 E 31st St, Cleveland, OH 44114

Phone: (216) 692-1685

Option 2: Resell your used medical equipment

Selling your equipment privately is another option to consider.  There are many options in today’s marketplace.  OfferUp, Facebook Marketplace, and eBay to name a few.  Be sure to include high quality photos and an accurate description of the equipment for best results.  Be mindful of rules those places have around what can be used in the descriptions.  For example, Facebook/Meta often does not like the use of power wheelchair but is usually fine with motorized scooter.

Option 3: Make arrangements to bring working equipment to us for repurposing

Many customers ask if we will buy their used medical or mobility equipment.  The short answer is no as we cannot manage the significant variability in equipment type and condition along with market needs and expectations.  This is particularly the case with high-end, complex, insurance provided equipment which has an almost ZERO resale market.   

If you make prior arrangements, we can help you dispose of or repurpose your equipment should you wish to have us manage this for you.  Do not drop off your items without prior authorization and please keep in mind the following:

• We have the right to say no at any time in the process.
• Equipment must be in working order, clean and generally not older than 5 years.
• All accessories must be included including manuals, chargers, etc.
• Unless otherwise discussed and agreed to up front, no financial arrangements will be made for the unit.  You are freely giving the unit to us with no exceptions or expectations. 
• If you are requesting us to pick up the equipment, a fee may be assessed and must be paid before the equipment is picked up.
• We’ll attempt to find a suitable home for the device, but we may also use the equipment in other ways or scrap it outright at our sole discretion and at any time.